FAQs

  • We recommend starting the alteration process as soon as you have your garment and the shoes that you plan to wear with it.

  • If you need your garment altered within one to two weeks please give us a call to discuss options.

  • For most garments there are a total of 1 fitting and a pickup appointment. However, number of fittings vary based on the amount of work that needs to be done.

  • - Shoes; heels, flats, dress shoes, sneakers, etc. are required for all garments at all fittings

    - Ladies: Undergarments are required; panties and a bra with support (unless you are not planning on wearing one with your gown). Sports bras and bralettes are a no-go.

  • - We kindly ask that you bring no more than two guests to your fitting as there is limited seating in the shop.

    - Due to the sharp tools and hot irons in our shop, we recommend that no children be left unattended during your fitting, for their safety.

  • Alterations appointments typically last 30-45 minutes.

  • Payment for the total cost of alterations is due at the first appointment.

    Depending on the scope and difficulty of the work needed, your seamstress may require a deposit which would be determined during your fitting.

  • - Ensemble cannot be held responsible for fit or additional costs (alterations or materials needed) due to weight loss/gain, pregnancy, menstrual cycle, plastic surgery, failure to wear the same shoes or undergarments from first fitting, etc.

    - Clients are advised to not introduce any major lifestyle changes that may influence body weight and type as not to disrupt the fitting process.

  • Repairs are taken on case by case basis.

  • - We love working on garments of all ages and styles! However, if your vintage item isn’t preserved, we prefer that your garment be professionally dry cleaned (we love the vintage style, but not so much that vintage smell :) ).

    - Alterations/repairs on leather and fur may require special assistance. We recommend calling ahead or emailing a photo of your item along with description of adjustments needed to office@ensembleaugusta.com

  • All of our fittings are by appointment only. If you happen to be in the area, feel free to give us a call to check our availability.

Alterations

  • Costumes, accessories, and props are rentals only. However, our current retail selection includes wigs and facial hair for purchase.

  • If you are looking to have a costume custom made, please submit a costuming request or email our team at office@ensembleaugusta.com.

  • It’s never too early to inquire about a rental, however, we prefer to schedule costume fittings 1-4 weeks before your event.

  • Costumes are rented for a maximum of 7 days from the date of pick up.

  • - For a complete costume (garments, accessories, props, alterations and cleaning) price starts at $65.

  • Payment is due at scheduled costume fitting along with a signed rental agreement.

  • Our signed rental agreement states that the customer renting is responsible for covering the cost of all damages, replacement costs, repairs and/or extra cleaning fees. This is why we require a card on file when booking.

  • Sizing depends on the type of costume you need. If you have size concerns we recommend giving us a call and scheduling a time to have your measurements taken. You can also describe what you are looking for so we are able to let you know if we can accommodate.

  • All rentals are subject to a late fee of $15.00 per day. To reschedule a rental return, please call us at 706-724-2591

cOSTUME rENTALS

  • We recommend starting the alterations process 8-10 weeks prior to the date you need your gown completed by. For example, if you are taking bridal portraits before your wedding date, your first appointment should be scheduled no less than 8 weeks prior to the date of your portraits.

  • There are typically 4 fittings scheduled for bridal alterations, however the number of fittings may vary based on the amount of work that needs to be done.

  • - Ensemble cannot be held responsible for fit or additional costs (alterations or materials needed) due to weight loss/gain, pregnancy, menstrual cycle, plastic surgery, failure to wear the same shoes or undergarments from first fitting, etc.

    - Clients are advised to not introduce any major lifestyle changes that may influence body weight and type as not to disrupt the fitting process.

  • We love working on dresses of all ages and styles! However, if your secondhand gown isn’t preserved, we prefer that your gown be professionally dry cleaned (we love the vintage style, but not so much that vintage smell :) ).

  • - It is important to bring the exact shoes you are planning to wear on the day of your wedding as to ensure consistency throughout the alterations process.

    - Shoes; heels, flats, sneakers, etc. are required for all garments at all fittings

    - Please bring any undergarments you plan to wear on the day of your wedding as these can affect the fit of your dress.

    - Undergarments are required; panties and a bra with support (unless you are not planning on wearing one with your gown). Sports bras and bralettes are a no-go.

  • - We kindly ask that you bring no more than two guests to your fitting as there is limited seating in the shop.

    - Due to the sharp tools and hot irons in our shop, we recommend that no children be left unattended during your fitting for their safety.

  • Depending on the type of fitting, appointments could last anywhere from 30 minutes to an hour. Duration is listed under appointment type when scheduling.

  • 50% of the estimated total is due at the first appointment. The remaining balance is due prior to picking up your wedding gown.

  • Because of the various types of wedding dress designs, it is difficult to give any price estimate prior to seeing the gown in person.

  • - We do not offer steaming services for bridal gowns.

    - While a professional steam will eliminate all wrinkles in your gown, it is not guaranteed that your dress will stay wrinkle free after being put back in garment bag or during transport. We always recommend using a hand steamer to touch up your gown on the day of your wedding.

bRIDAL alterations

  • - Bespoke is just a fancy word for custom made. If you are wanting a design of your own made completely from scratch, bespoke is for you!

    - A redesign project requires an existing garment that we would repurpose into something new.

  • Depending on availability and the complexity of the design, bespoke garments can be created within a 3-6 month turnaround.

  • Fittings required vary for each design and will be determined after an initial consultation with your seamstress.

  • -While we do not provide materials to make garments, we are happy to assist you with finding the right materials for our garment! All materials required are billed in addition to labor costs.

    - Before work begins, all fabric and vintage garments should be pre-washed or dry-cleaned, or a laundering & pressing fee may be added to the final bill. Please be considerate of the items you bring in by washing or dry cleaning prior to your appointment. Understand that if your garment and/or materials are not pre-washed, they could incur shrinkage later.

  • We do not offer any price estimates prior to an in person consultation. If you have budget concerns, you will need to address those at the consultation.

  • 50% of the estimated total is due at the first appointment. The remaining balance is due prior to picking up your wedding gown.

  • - Ensemble cannot be held responsible for fit or additional costs (alterations or materials needed) due to weight loss/gain, pregnancy, menstrual cycle, plastic surgery, failure to wear the same shoes or undergarments from first fitting, etc.

    - Clients are advised to not introduce any major lifestyle changes that may influence body weight and type as not to disrupt the fitting process.

  • Indecisiveness may affect our timeline and may result in you picking up your item later than originally scheduled.

bESPOKE & redesign